About KPMG MBS

KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. 

Job Description

As we continue to grow and strengthen our support and managed services offerings, we are seeking a Release Manager to join our team.

Manage the end-to-end release process to promote the highest level of quality in a technology implementation / release. Responsible for coordination of overall release effort – managing all cross-team dependencies and accounting for all business priorities in defining, constructing, certifying, and scheduling an application / change release into the testing and production environments respectively. Validate application development plans and release schedules and approve emergency releases. Help manage resolution of issues and defects related to application / platform under development. Coordinate activities of developer, tester, and infrastructure / environment teams.

Responsibilities

• Ensure the highest level of quality in release management for the client in managed services.
• Manage all cross-team dependencies and consider business priorities when scoping, planning, and certifying an application / change release into the testing and production environments respectively.
• Help analyze and communicate the likely impacts of the new release to the client and team.
• Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered.
• Facilitate resolution and communication of cross-organization decisions, standards, and issues.
• Design and manage the configuration management process for transferring application-related changes between the development environments and the production environment.
• Adhere to configuration management standards and methodologies when overseeing the software development cycle through the various test environments and its implementation into production.
• Work with the application teams and the client to ensure scheduled changes take place with little or no impact to the business (and when applicable with proper notification to the business)
• Ensure that policy, regulatory and control requirements are met though execution of standard transition checklists and procedures.
• Ensure all application documentation is properly updated, and signoff has been received at each phase of the test cycle.
• Establish and maintain working relationships across the technology organization.
• Encourage strong partnerships with the businesses and other technology team members.
• Participate in and support process improvement initiatives.
• Working as a team to make sure continual improvement of our service.

Requirements

• Minimum of 2 years release management experience working within an IT Support/Managed Services environment.
• Good communication skills and an excellent command of English language.
• Strong customer focus with the ability to operate at all contact levels including senior manager/director level.
• Demonstrable problem-solving skills.
• Organised and delivery focused, strong planning skills and process driven.
• Superior time-management skills along with strong sense of urgency.
• People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels.
• Able to work independently with minimal direction.
• ITIL certified.

Microsoft Business Solutions Overview

At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.

This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.

For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.

Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family.  We’re looking forward to meeting you and seeing you grow.