KPMG, Microsoft Business Solutions

Malta

People Operations 

Administrative 

Business Development

Finance

Marketing

Project Management 

Intelligent Cloud 

Graduates 

Trainees/ Interns

Custom Development

Senior Management / Directors

Graduate

Undergraduates/ Trainees

Middle Management

Senior Management

Director/C-Level

Full Time

Part Time

Other

Fully Remote

Hybrid

On Premises

Overview
About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
The Role
We offer an end-to-end learning service that combines advisory, specialist content, and learning delivery, building on the capability developed for clients. Our interdisciplinary Learning Services department aims to create a culture of learning by delivering quality, innovative learning that is easily accessible, embedded to the learner’s role and has a measurable impact. Learning Services is an integral part of our Consultancy practice and brings together KPMG's breadth and depth of subject matter expertise with our learning design and technology skills and capabilities to help improve individual and organisational performance. It is an exciting capability area that seeks to tackle the full breadth of clients’ learning needs.
Our work covers a whole spectrum of services at the scale and quality that the market is demanding. By closely monitoring market drivers and learning trends, we have combined a best of breed technology enabled platform with a modular approach, a library of re-usable digital content and a service delivery capability. Our Learning Solutions curriculum is designed to deliver more than just training. A core part of our offering is to help clients make the connection between what their workforce has in terms of measurable skills, what they don’t have and what they need to have. This helps clients realise their immediate and future strategic business aims.
The Commercial Assistant Manager works within a team to provide commercial support for all aspects of learning delivery including negotiation on product pricing to drive best value for money for KPMG and supporting the scoping and qualification of new requirements, allocating work orders and identifying areas to drive profitability. The role relies on strong negotiation skills specifically in pricing, experience in different commercial models and approaches and strong communication skills.
As the Commercial Assistant Manager must have, strong analytical and attention to detail, especially with respect to commercial pricing models. As a role model, the Commercial Assistant Manager must embody KPMG’s values and demonstrate a commitment toward the accomplishment of the team’s goals.

Roles &amp; Responsibilities:
<ul>
<li>Drive pricing negotiations and represent the firm well</li>
<li>Strong commercial acumen focused on achieving value for money</li>
<li>Experience in benchmarking and market analysis</li>
<li>Work at pace to tight client deadlines</li>
<li>As required, guide and advise junior colleagues and manage tasks to completion</li>
<li>Support the release of new service offerings, such as:</li>
<li>Working with Commercial Managers and Delivery Leads to assist in the generation and tracking of supplier work orders for new service requirements.</li>
<li>Uploading work order details into the PO system</li>
<li>Providing timely and accurate Management Information:</li>
<li>Liaising with MI team to collate supplier MI.</li>
<li>Analysis of supplier MI to inform pricing strategies and approach</li>
</ul>

Required Skills:
<ul>
<li>Demonstrable commercial acumen, ideally supported by formal study and exposure to contract law</li>
<li>Strong negotiation skills</li>
<li>Strong excel and numeracy skills</li>
<li>Ability to coach, mentor, advise and instruct junior colleagues</li>
<li>Able to analyse data and draw out key message</li>
<li>Extensive knowledge of working with suppliers</li>
<li>Organises and schedules workload effectively</li>
<li>Develops a breadth of technical, transferable and core skills</li>
<li>Able to interpret and apply commercial process consistently</li>
<li>Able to challenge assumptions and validate information within due process</li>
<li>Willing to build a deep understanding of the business area and show a personal commitment to meeting business needs</li>
<li>Willing and able to respond positively to demand and stretching tasks; bouncing back from any setbacks</li>
<li>Excellent verbal and written communication skills</li>
<li>Stakeholder management and relationship-building skills; builds and develops positive constructive relationships across client teams</li>
<li>Demonstrates that they actively engage with others in order to address views and concerns.</li>
<li>Demonstrate curiosity and suggest new ideas, approaches and perspectives.</li>
<li>Ability to problem solve and convey information to client members outside the commercial team</li>
<li>Anticipates when others need support and offers help</li>
<li>Pro-actively calls out bad behaviour</li>
</ul>
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.

Overview
About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients...

Commercial Assistant Manager - Service Centre

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Join Our Talent Community – Open Application
Are you passionate about making an impact and exploring exciting opportunities? At KPMG, we are always looking for talented individuals across a variety of disciplines to join our global team. While we may not have a current opening that exactly matches your profile, we want to hear from you!
By joining our Talent Community, your profile will be added to our database so we can consider you for future roles that match your skills, experience, and career interests.
Who should apply:
Professionals at any stage of their career who are interested in consulting, technology, finance, people operations or advisory roles.
Individuals eager to learn, grow, and contribute to a dynamic, collaborative environment.
Candidates open to opportunities for a career switch or career growth.&nbsp;
How it works:
Submit your profile through our Talent Community portal.
Keep your information up to date so we can match you with relevant opportunities.
Take the first step in shaping your future with KPMG. Apply today and join a network of forward-thinking professionals!
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the...

Join our Talent Community!

About KPMG MBS

KPMG&#39;s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft&rsquo;s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.

&nbsp;

Main Responsibilities

<ul>
	<li>Provide end to end ownership of customer service contracts</li>
	<li>Building relationships with customers to ensure renewals year on year of managed service contracts</li>
	<li>Financial Responsibilities for the commercial elements of the customer service contracts</li>
	<li>Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered</li>
	<li>Coordinate effort and liaise between onshore, nearshore and offshore teams</li>
	<li>Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services</li>
	<li>Ensure effective management and process controls are in place, and escalation is effective where necessary</li>
	<li>Act as a point of contact and escalation for contracted end customers</li>
	<li>Track performance of services and prepare reporting on SLAs &amp; KPIs</li>
	<li>Produce regular management reports for customers and attend review meetings</li>
	<li>Provide analysis, feedback and actions based on trends, root cause analysis and other reports</li>
	<li>Manage service improvement plans, inclusive of formalized creation and ownership with end customers</li>
	<li>Working as a team to make sure continual improvement of our service</li>
	<li>The Employee is required to follow KPMG&rsquo;s Information Security Policies (ISP and ISMP) at all times</li>
</ul>

&nbsp;

Skills and Qualifications

<ul>
	<li>Minimum of 7 years&rsquo; service delivery management experience working within an IT Support/Managed Services environment</li>
	<li>Good communication skills and an excellent command of English language</li>
	<li>Strong customer focus with the ability to operate at all contact levels including senior manager/director level</li>
	<li>Demonstrable problem-solving skills</li>
	<li>Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues</li>
	<li>Organised and delivery focused, strong planning skills and process driven</li>
	<li>Superior time-management skills along with strong sense of urgency</li>
	<li>People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels</li>
	<li>Able to work independently with minimal direction</li>
	<li>ITIL certified</li>
</ul>

&nbsp;

Microsoft Business Solutions Overview

At KPMG MBS, your long-term future is every bit as important to us as it is to you. That&rsquo;s why our aim is to give you experiences that will stay with you for a lifetime. Whether it&rsquo;s great training and development, mobility opportunities or corporate responsibility volunteering activities &ndash; you&rsquo;ll gain a wealth of experiences on which to build a rewarding career. We&rsquo;re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.

This sets out all the different ways you&rsquo;ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.

For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.

Don&rsquo;t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We&rsquo;re looking forward to meeting you and seeing you grow.

&nbsp;

About KPMG MBS

KPMG&#39;s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients...

Service Delivery Manager