KPMG, Microsoft Business Solutions

Malta

People Operations 

Administrative 

Business Development

Finance

Marketing

Project Management 

Intelligent Cloud 

Graduates 

Trainees/ Interns

Custom Development

Senior Management / Directors

Graduate

Undergraduates/ Trainees

Middle Management

Senior Management

Director/C-Level

Full Time

Part Time

Other

Fully Remote

Hybrid

On Premises

About KPMG MBS 
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.&nbsp;&nbsp;
Role Overview 
KPMG Microsoft Business Solutions is looking for a talented Custom Applications Senior Analyst Programmer to form part of the Consultancy Services team, eager to work in a fast-paced environment. Due to expansion, this fantastic opportunity has arisen. This role will allow you, as a Full Stack .NET Developer, to work with various platforms, acting as a technical point of reference for implementations of Integrations within Consultancy Services.&nbsp;
Main Responsibilities 
<ul>
<li>Work alongside the Solution and Technical Architects to help deliver high quality design and sustainable client solutions and project documentation;&nbsp;</li>
<li>Implementation of technical solutions for customer requirements&nbsp;</li>
<li>Analyse, implement and resolve issues with large scale / high business impact implementations&nbsp;</li>
<li>Participate in development, integrations, product support, and platform updates&nbsp;</li>
<li>Write technical documents&nbsp;</li>
<li>Ensuring all design/technical documentation is kept up to date during the development process by working with the project team&nbsp;</li>
<li>Working in a Semi-Agile approach depending on the business requirements&nbsp;</li>
<li>Working with both on-shore and off/near-shore development teams&nbsp;</li>
<li>Deliver all development work as per Microsoft Business Solutions (MBS) standards, ensuring that all software applications are implemented successfully per the project plan: on time and on budget;&nbsp;</li>
<li>Be an active member of technical and design working groups within the practice&nbsp;</li>
<li>Adhere to best practice and KPMG technical standards during all development&nbsp;</li>
<li>Keep team and project manager updated with progress&nbsp;</li>
<li>Identify any risks and issues early and raise through the appropriate governance channels&nbsp;</li>
<li>To carry out additional duties as may occur from time to time as instructed and agreed by the Practice management team&nbsp;</li>
<li>Represent MBS in a professional and positive manner at all times.&nbsp;</li>
<li>In all activities, ensure timely completion of internal processes and mandatory training.&nbsp;</li>
</ul>
Skills and Qualifications 
<ul>
<li>Minimum 5+ years’ experience working on Microsoft Technology Stack.&nbsp;</li>
<li>Knowledge of .NET C#, TypeScript, React, CSS 3 (Bootstrap) are a must&nbsp;</li>
<li>Experience with Azure Foundry is highly desirable&nbsp;</li>
<li>Knowledge of Node.JS, Webpack, SASS / LESS and JavaScript Transpiling Techniques is a bonus&nbsp;</li>
<li>Able to stay up to date with the latest changes in technology&nbsp;</li>
<li>A command of best practices including code management (i.e. source control), unit testing methodologies and build processes&nbsp;</li>
<li>The ability to work and cope with heavy workload in a time critical environment.&nbsp;</li>
<li>Effective written and oral communication skills is a must for presentations of work to clients.&nbsp;</li>
<li>Analytical and problem-solving skills&nbsp;</li>
<li>Azure DevOps &amp; CI/CD Knowledge</li>
<li>Knowledge of serverless technologies such as Azure Functions is considered as an asset&nbsp;&nbsp;</li>
</ul>
Microsoft Business Solutions Overview 
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.&nbsp;
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.&nbsp;
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.&nbsp;
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.&nbsp;
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.&nbsp;
&nbsp;

About KPMG MBS 
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the...

AI Software Engineer (.NET / Azure)

Reporting to the HR Operations Manager, the Office Co-Ordinator role is to deliver a supportive service to the Business Support Function. The incumbent shall fall under the HR Operations team assisting with the smooth running of the Business Support Function.&nbsp;

Key Responsibilities:
The main duties of an Office Co-Ordinator shall include the following:
<ul>
<li>Liaising with Security Officers</li>
<li>Daily checks and logging of office keys and visitor access passes.</li>
<li>Providing update lists of employees for security purposes.&nbsp;</li>
<li>Reception cover: Replacing security officers when they need a break and assisting as required.</li>
</ul>

<ul>
<li>Office Access</li>
<ul>
<li>Server room access report: identifying any non-authorised access attempts.</li>
<li>Headcount: Emailing report daily to Head of People &amp; Operations.</li>
<li>Access cards: Management of employee access cards (creating &amp; auditing).</li>
</ul>
</ul>

<ul>
<li>Logs</li>
<ul>
<li>Hardware inventory: recording all loans to employees &amp; carry out audits of inventory.&nbsp;</li>
<li>Contractors: Logging attendance of various contractors (maintenance, H&amp;S related).&nbsp;</li>
</ul>
</ul>

<ul>
<li>Purchasing</li>
<ul>
<li>Office Supplies: Ordering supplies such as kitchen essentials, toiletries, stationary, amongst other things, from onboarded suppliers.&nbsp;&nbsp;</li>
<li>Onboarding Suppliers: researching and communicating with new suppliers with regards to new requests.&nbsp;</li>
<li>Purchase Requisitions: Creating PRs for suppliers and other teams within the support function.</li>
<li>Stationery: Giving out stationery to colleagues on demand, checking stock regularly and placing orders to replenish.</li>
<li>Invoices: Checking invoices against orders received and scanning for finance.</li>
</ul>
</ul>

<ul>
<li>Events &amp; Hospitality</li>
<ul>
<li>Events: Booking meeting rooms, checking requirements are made available on the day of the day of the event.&nbsp;&nbsp;</li>
<li>Ordering of required supplies for upcoming event.&nbsp;</li>
<li>Catering: Booking catering, checking order on site, placing items where required, creating purchase requisitions for the event.</li>
<li>External venues: Booking of external venues (i.e., restaurants), checking for dietary requirements. This may require after hours communications when venues are only available in the evenings and onboarding of new venues.</li>
<li>Taxis: Booking taxis/transport for visitors.</li>
</ul>
</ul>

<ul>
<li>Office Daily Management&nbsp;</li>
<ul>
<li>Receiving &amp; managing post.&nbsp;&nbsp;</li>
<li>Couriers: Booking courier services for shipment, obtaining quotations for shipping, liaising with supplier, and preparing paperwork accordingly.&nbsp;</li>
<li>Monthly office checks: Checking all floors, bathrooms and kitchens, ensuring that all areas are clean and orderly.&nbsp;&nbsp;</li>
<li>Checking all meeting rooms are fully equipped with markers, ensuring that meeting rooms and whiteboards are clean.&nbsp;&nbsp;</li>
</ul>
</ul>

<ul>
<li>Additional Tasks</li>
<ul>
<li>Marketing store: preparing and handing over company gifts to employees.&nbsp;</li>
<li>Checking and distributing of company benefits (such as weekly fruit order).</li>
<li>Printing: Printing, laminating, and binding as required.</li>
<li>Starter packs: Assembling bags with new joiner gifts for security to hand out with each new joiner laptop.</li>
</ul>
</ul>

Reporting to the HR Operations Manager, the Office Co-Ordinator role is to deliver a supportive service to the Business Support Function. The incumbent shall fall under the HR Operations team...

(Part-time) Office Coordinator

KPMG Microsoft Business Solutions (MBS) Discovery Programme - Consultant
About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. We empower our clients to navigate the ever-evolving digital landscape by implementing Microsoft's M365, Azure, Enterprise Resource Planning (ERP), and Customer Engagement (CE) software from the Dynamics 365 (D365) suite.
About this Opportunity
The MBS Discovery Programme is designed to accelerate your career growth. Leveraging your existing customer knowledge, we will equip you with the skills and experience to embark on a journey as a Dynamics 365 Customer Engagement Consultant at KPMG MBS.
This opportunity is an excellent fit for individuals with a passion for both people and IT.
Through our comprehensive programme, you will:
<ul>
<li>Receive mentorship and guidance from experienced professionals.</li>
<li>Access curated learning content and industry-renowned certifications.</li>
<li>Gain exposure to the world of IT consultancy.</li>
<li>Learn and develop your technical expertise in Dynamics 365 Customer Engagement and Power Platform.</li>
</ul>
Job Responsibilities:
<ul>
<li>Work closely with clients to understand their business needs and requirements.</li>
<li>Design, develop, and implement Dynamics 365 Customer Engagement solutions and other Power Platform components such as Power Pages and Power Automate.</li>
<li>Configure and customize Dynamics 365 Customer Engagement modules, including Sales and Customer Service.</li>
<li>Test and troubleshoot Dynamics 365 and Power Platform systems.</li>
<li>Provide ongoing support and training to clients.</li>
<li>Stay up-to-date on the latest Dynamics 365 and Power Platform technologies and best practices.</li>
<li>Collaborate with other team members to deliver successful projects.</li>
</ul>
Requirements:
<ul>
<li>3-4 years of experience in MS Dynamics or similar CRM solutions</li>
<li>Strong understanding of customer engagement principles and concepts, including sales, customer service and marketing.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Effective communication and interpersonal skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Eagerness to learn and grow in a fast-paced environment.</li>
<li>Embodiment of the "Four C’s" - conscientious, curious, confident, and clever.</li>
</ul>
Benefits:
<ul>
<li>Health insurance.</li>
<li>Life Insurance.</li>
<li>Communication allowance.</li>
<li>Pension contribution.&nbsp;</li>
<li>Opportunities for career development and advancement.</li>
<li>Work-life balance and flexible working arrangements.</li>
<li>Exposure to cutting-edge technology and industry best practices.</li>
</ul>
Join us and #Bethechange #Makethechange
Additional Information:
<ul>
<li>We are committed to creating an inclusive and diverse workplace.</li>
<li>We offer a variety of resources to support your well-being and professional development.</li>
</ul>
Contact us today to learn more about this exciting opportunity!

KPMG Microsoft Business Solutions (MBS) Discovery Programme - Consultant
About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software...

CE Consultant - Discover More Programme

Role Overview 
The Senior Finance Manager will drive commercial performance success by supporting the business and advising the management on strategic and operational decisions.&nbsp;
The role sits within our Malta office, and will partner with business stakeholders across the firm, as well as other enabling functions.&nbsp;
You will manage a local finance team, which together with the Finance Lead supports the business and the central / transactional arms of the finance team.&nbsp;

Responsibilities 
Business Partnering 

<ul>
<li>&nbsp;Acquire a thorough understanding of the business areas being supported</li>
<li>Build strong and trusting relationships with key stakeholders&nbsp;</li>
<li>Track KPIs performance, at both project and business unit levels</li>
<li>&nbsp;Manage delivery of commentaries, Management packs and briefing papers, both standardised and ad hoc, in accordance with business priorities</li>
<li>&nbsp;Drive standardisation and efficiency in use of management reporting in general, challenging exceptions&nbsp;</li>
</ul>

Commercial Management 

<ul>
<li>Drive commercial agenda across the business areas, allowing the business to understand the potential upside of taking relevant actions&nbsp;</li>
<li>Support Deal Board and other pre-engagement forums; especially around engagement budgeting and forecasting&nbsp;</li>
<li>Manage in-flight commercial reviews to gain a deeper understanding of margin leakage and commercial learning points&nbsp;</li>
</ul>

Financial Planning, Reporting, &amp; Control 

<ul>
<li>Own the delivery of business plans, budgets, and forecasts across the business areas, including challenging the leadership on underlying assumptions&nbsp;</li>
<li>Own the Working Capital KPIs for the business area being supported and ensure the business is taking sufficient action on WIP and debt items and EL/EM underperformance is escalated&nbsp;</li>
<li>Manage cost management processes and spend controls&nbsp;</li>
<li>Stewardship over the financial records of the company. Ensure that the accounts accurately reflect the financial performance and position of the business units and the entity in whole. Scrutinise the underlying data and manage accruals accordingly.&nbsp;</li>
<li>Act as the operations go-to person for central finance and third-party advisors/service providers (e.g. tax, financial reporting, auditors).&nbsp;</li>
<li>&nbsp;Ensure Finance processes and policies are adhered to. Challenge deviation and always be forward thinking about improvements&nbsp;</li>
</ul>

Skills and Qualifications 

<ul>
<li>Fully qualified accountant with a strong commercial mindset&nbsp;</li>
<li>Relevant finance business partnering experience</li>
<li>Working knowledge of project &amp; cost accounting, including capacity/absorption&nbsp;</li>
<li>Strong people and team management skills/experience&nbsp;</li>
<li>Resilient and able to work with and influence multiple highly demanding stakeholders&nbsp;</li>
<li>Able to work out of own accord, without continuous direct supervision.</li>
</ul>

Role Overview 
The Senior Finance Manager will drive commercial performance success by supporting the business and advising the management on strategic and operational decisions.&nbsp;
The role sits...

Senior Finance Manager

Overview:
We offer an end-to-end learning service that combines advisory, specialist content, and learning delivery, building on the capability developed for clients. Our interdisciplinary Connected Learning department aims to create a culture of learning by delivering quality, innovative learning that is easily accessible, embedded to the learner’s role and has a measurable impact. Connected Learning is an emerging, but integral part of our Consultancy practice and brings together KPMG's breadth and depth of subject matter expertise with our learning design and technology skills and capabilities to help improve individual and organisational performance. It is an exciting capability area that seeks to tackle the full breadth of clients’ learning needs.

Our work covers a whole spectrum of services at the scale and quality that the market is demanding. By closely monitoring market drivers and learning trends, we have combined a best of breed technology enabled platform with a modular approach, a library of re-usable digital content and a service delivery capability. Our Learning Solutions curriculum is designed to deliver more than just training. A core part of our offering is to help clients make the connection between what their workforce has in terms of measurable skills, what they don’t have and what they need to have. This helps clients realise their immediate and future strategic business aims.
The Commercial Assistant Manager works within a team to provide commercial support for all aspects of learning delivery including supporting the scoping and qualification of new requirements, sourcing, contracting and onboarding of new suppliers, allocating work orders, purchase orders, handing off cases to our Service Centre, and managing sourcing and supplier risks. The role relies on strong contract and supplier management, conflict resolution, and communication skills to manage suppliers end ensure seamlessness integration and coordination between suppliers and internal stakeholders.
As the Commercial Assistant Manager must oversee relationships with external suppliers, strong analytical and attention to detail, especially with respect to procurement process, legal documents, internal risk management requirements, and contractual and Service Level Agreement obligations is essential. As a role model, the Commercial Assistant Manager must embody KPMG’s values and demonstrate a commitment toward the accomplishment of the team’s goals.
Roles &amp; Responsibilities:
— Manage supplier relationships and represent the firm well
— Contracting and on boarding new companies
— Work at pace to tight client deadlines
— As required, guide and advise junior colleagues and manage tasks to completion
— Support sourcing activity during RFP processes including: Internal Quality and Risk Management checks on potential new suppliers
— Work with Commercial Manager to resolve any issues or concerns related to Suppliers
— Support supplier onboarding activities and ongoing supplier compliance requirements
— Support the release of new service offerings, such as:
• Working with Commercial Managers and Delivery Leads to assist in the generation and tracking of supplier work orders for new service requirements.
• Uploading work order details into the PO system
• Identifying and maintaining a detailed log of Intellectual Property
• Providing timely and accurate Management Information:
• Liaisingwith MI team to collate supplier MI.
• Analysis of supplier MI to inform supplier performance management activities
• Managing supplier areas on our collaboration tool to enable access to MI and trainer materials
Required Skills:
— Demonstrable commercial acumen, ideally supported by formal study and exposure to contract law
— Able to manage risk in a complex environment
— Ability to coach, mentor, advise and instruct junior colleagues
— Able to analyse data and draw out key message
— Extensive knowledge of working with suppliers
— Organises and schedules workload effectively
— Seeks to improve service delivery on an ongoing basis
— Develops a breadth of technical, transferable and core skills
— Able to interpret and apply commercial process consistently
— Able to challenge assumptions and validate information within due process
— Willing to build a deep understanding of the business area and show a personal commitment to meeting business needs
— Willing and able to respond positively to demand and stretching tasks; bouncing back from any setbacks
— Excellent verbal and written communication skills
— Stakeholder management and relationship-building skills; builds and develops positive constructive relationships across client teams
— Demonstrates that they actively engage with others in order to address views and concerns.
— Demonstrate curiosity and suggest new ideas, approaches and perspectives.
— Ability to problem solve and convey information to client members outside the commercial team
— Anticipates when others need support and offers help
— Pro-actively calls out bad behaviour

Overview:
We offer an end-to-end learning service that combines advisory, specialist content, and learning delivery, building on the capability developed for clients. Our interdisciplinary Connected...

Commercial Assistant Manager - Service Centre

Overview
KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to a number of high-profile public and private sector clients.
We help our clients make a difference to the lives of people right across the UK by ensuring they have the learning and development interventions they need to do their job.
The Service Centre supports the operation by providing a multifunctional contact centre underpinned by quality administration and excellent customer service to support the learners and suppliers.
Responsibilities:
<ul>
<li>Conducting inbound and outbound ‘first contact’ calls with customers&nbsp;</li>
<li>Accurate data entry and processing&nbsp;</li>
<li>All calls/tasks handled in line with agreed SLA&nbsp;</li>
<li>Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required</li>
<li>Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards&nbsp;</li>
<li>Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested</li>
<li>Ensure quality is embedded within the work&nbsp;</li>
<li>Develop strong knowledge of processes</li>
</ul>
Required Skills:
•	Experience of working in a fast-paced customer service/operational environment
•	Outbound and inbound call experience
•	Working knowledge of MS office- Excel, Word and Outlook&nbsp;
•	Good administrative ability and accuracy in capturing customer information
•	Articulate in both written and verbal communication
•	Proven experience of working with multiple systems would be considered an asset
•	Working successfully in a target driven environment would be considered an asset&nbsp;

Overview
KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to a number of high-profile public and private sector clients.
We help our clients make a difference to...

Service Centre Support Agent

About KPMG MBS

KPMG&#39;s Microsoft Business Solutions team is a&nbsp;Microsoft Gold Partner&nbsp;and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft&rsquo;s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

Role Overview

KPMG Microsoft Business Solutions is looking for a talented Data Engineer who will assist in designing and implementing Business Intelligence (BI) and large-scale Data Analytics solutions for our customers. The role is highly technical and requires a robust understanding of data architecture and modelling concepts. The role also demands strong analytical, problem solving, and planning skills. The successful applicant will require strong communication and collaboration skills and the motivation to achieve results in a dynamic business environment.

Responsibilities

<ul>
	<li>Architecting and general end-to-end design of BI and Data Analytics solutions</li>
	<li>Designing and building efficient, appropriate, data models and pipelines</li>
	<li>Helping to embed technical architecture and documentation standards, governance, policies, processes, and procedures</li>
	<li>Working with business experts and customers to understand business needs, translating business requirements into reporting and data analytics functionality</li>
	<li>Assisting in scoping, estimation and task planning for assigned projects</li>
	<li>Remaining up to date in new and emerging technologies</li>
	<li>Following project work plans to meet functionality requirements, project objectives, and timelines</li>
	<li>Providing accurate and complete technical architectural documents</li>
	<li>Addressing customer queries and issues in a timely manner</li>
	<li>Providing hands on guidance to other team members</li>
</ul>

Skills and Qualifications

<ul>
	<li>Experience in designing and implementing Azure Data solutions using services such as:
	<ul>
		<li>Azure Synapse Analytics</li>
		<li>Azure Data Lake Storage Gen2</li>
		<li>Azure SQL Database</li>
		<li>Azure Data Factory</li>
		<li>Azure Stream Analytics</li>
		<li>Azure Databricks</li>
		<li>Azure Blob storage</li>
		<li>Azure Cosmos DB</li>
	</ul>
	</li>
	<li>Have working knowledge of Microsoft Power BI</li>
	<li>Experience in OLAP technology and the Microsoft BI Stack (SSIS/SSRS/SSAS)</li>
	<li>An understanding of Master Data Management and Data Governance frameworks</li>
	<li>Familiar with development approaches such as CI/CD and Microservices</li>
	<li>Have working knowledge of Azure DevOps</li>
	<li>Strong communication and collaboration skills</li>
	<li>Strong analytical thinking and problem-solving skills</li>
	<li>Be customer-service oriented</li>
	<li>Be able to work in a fast-paced, changing environment</li>
	<li>Proficient in spoken and written English</li>
	<li>Graduate-level education in Computer Science or a relevant field, or a widely recognised professional qualification at a comparable level</li>
	<li>Formal training and/or certification on related technologies is highly valued</li>
	<li>Minimum of three (3) years working in a similar role</li>
	<li>Knowledge of Microsoft Dynamics 365 products, the Dataverse (CDS) and Microsoft Power Platform will be considered an asset</li>
</ul>

Microsoft Business Solutions Overview

At KPMG, your long-term future is every bit as important to us as it is to you. That&rsquo;s why our aim is to give you experiences that will stay with you for a lifetime. Whether it&rsquo;s great training and development, mobility opportunities or corporate responsibility volunteering activities &ndash; you&rsquo;ll gain a wealth of experiences on which to build a rewarding career. We&rsquo;re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients and our communities.

This sets out all the different ways you&rsquo;ll be rewarded at KPMG. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras, including business travel allowances and medical insurance for you and your family.

About KPMG MBS

KPMG&#39;s Microsoft Business Solutions team is a&nbsp;Microsoft Gold Partner&nbsp;and leader in Microsoft software implementations for medium to large organisations, providing our...

Data Engineer

Role Overview 
In the ever-evolving world of software delivery services, the role of a Quality Assurance (QA) Manager is both pivotal and multifaceted. Ensuring that software development services meet the highest standards of quality, functionality, and stakeholders’ satisfaction.&nbsp;
Key Responsibilities 
<ul>
<li>Establishing QA Processes and Standards: The QA Manager is responsible for establishing, implementing, and maintaining comprehensive QA processes and standards within the delivery centres to ensure a consistent and structured approach to quality assurance across all projects and service delivery</li>
<li>Act as the bridge on quality matters between UK firms and delivery centres, ensuring:</li>
<ul>
<li>A unified approach to quality assurance A consistent approach to quality measurement safeguarding accuracy, consistency, and transparency in metrics.&nbsp;</li>
<li>A clear and concise quality reporting mechanism, including insights and recommendations to leadership and stakeholders.&nbsp;</li>
<li>Alignment on quality objectives, expectations and escalations.&nbsp;</li>
<li>A single point of contact for quality assurance discussions, quality issue resolution and continual improvement</li>
</ul>
<li>Monitors and maintains the efficiency of the Quality Management system by:&nbsp;</li>
<ul>
<li>Addressing complaints related to resource quality, ensuring timely resolution and implementing process improvements</li>
<li>Investigating and managing escalations concerning quality challenges, collaborating with delivery centres and UK-based teams to resolve issues</li>
<li>Tracking and analysing trends in quality issues, identifying systemic problems and recommending corrective actions</li>
</ul>
<li>Leads the Quality Assurance improvement by:</li>
<ul>
<li>Regularly reviewing and analysing QA processes to identify areas for enhancement, and implementing changes to improve efficiency and effectiveness. Collaborating with relevant stakeholders to agree on action plans to address and resolve quality issues</li>
<li>Developing and executing change plans to embed quality standards across delivery centres</li>
<li>Tracking progress of change initiatives, ensuring sustained improvements in quality practice</li>
<li>Monitoring the implementation of agreed changes and actions and assessing their impact on quality improvements</li>
</ul>
<li>Ensures the Quality Management (QM) tool is used consistently across all delivery centres, by</li>
<ul>
<li>Training and supporting stakeholders (UK &amp; Delivery centres) on how to use the QM system effectively.</li>
<li>Monitoring and enforcing compliance with QM tool usage, ensuring data accuracy and completeness.</li>
<li>Staying updated with the latest tools, trends and advancements to maintain a competitive edge and ensuring that the centres adopt the best tools and practices.</li>
</ul>
</ul>
Role Requirements:
<ul>
<li>5+ years’ experience in quality assurance &amp; compliance – ideally in a global delivery model with offshore teams</li>
<li>Strong understanding of service delivery quality frameworks and standards (e.g. ISO 9001, TQM, Six Sigma, Lean Management, etc.)&nbsp;</li>
<li>Prior experience working with Quality Management tools and ensuring proper use across teams</li>
<li>Experience in handling escalations effectively and leading quality improvement initiatives</li>
<li>Skilled in driving continuous improvement processes in quality practices</li>
<li>Proficiency in communicating and showcasing results to executive leadership teams.</li>
<li>Being able to communicate clearly and lead a team effectively. The QA Manager must articulate QA processes, provide constructive feedback, and inspire the teams to maintain high standards of work.&nbsp;</li>
<li>Strong leadership skills to guide the team through challenging projects and ensure continuous motivation.</li>
<li>Adaptable and proactive in addressing changing requirements and emerging technologies. Ability to quickly adapt to new tools, methodologies, and industry trends to ensure that the QA processes remain effective and up-to-date.</li>
<li>Six Sigma certification for process improvement and efficiency will be considered an asset.</li>
<li>CMMI Associate Certification will be considered an asset.</li>
</ul>

Role Overview 
In the ever-evolving world of software delivery services, the role of a Quality Assurance (QA) Manager is both pivotal and multifaceted. Ensuring that software development services...

Quality Assurance Manager

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Role Overview
The Dynamics CE &amp; Power Platform Senior Technical Architect is a core team member of KPMG’s customer delivery of Microsoft Dynamics 365 centred solutions. The STA will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CE &amp; Power Platform solutions working with both onshore and offshore development teams. The position may require business travel.
Main Responsibilities
The CE Senior Technical Architect will work with the Consulting Services department to implement various modules of D365 CE (including Power Platform) working closely with client teams and business stakeholders.
<ul>
<li>Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team;</li>
<li>Interface effectively with other members of the consulting team to arrive at best in class solution, and provide a sustainable and scalable solution architecture and application to meet client’s requirements;</li>
<li>Deliver high quality business and software solutions &amp; services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations;</li>
<li>Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc;</li>
<li>Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget;</li>
<li>Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps;</li>
<li>Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations. Proactively skilling up on new versions and technology stack to be future ready;</li>
<li>Work on the creation of Dynamics 365 solutions and industry templates;</li>
<li>Meet and exceed customer expectations of business knowledge, skills and behaviour;</li>
<li>Be a trusted advisor for our clients and help to provide solutions which can be upgrade ready;</li>
<li>Proactively identify business/ project/ technical/ support risks and provide suggestions to mitigate or communicate as necessary;</li>
<li>Proactively communicate progress updates to relevant parties both formally and informally;</li>
<li>Support practice development activities such as defining, solutioning and configuring industry specific solutions;&nbsp;</li>
<li>Be an active member of technical and design working groups within the practice;</li>
<li>In all activities, ensure timely completion of internal processes and mandatory trainings;</li>
<li>Drive for process improvement, feature reusability and other initiatives to maximize efficiency in delivery;</li>
<li>Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors;</li>
<li>Provide guidance and mentorship (technical/professional) to groom other team members;</li>
<li>Represent KPMG’s Microsoft Business Solutions team in a professional and positive manner at all times;</li>
<li>A portion of the role also requires supporting and doing people management, people development &amp; career progression support, performance assessment and management;</li>
<li>The Employee is required to follow KPMG’s Information Security Policies (ISP and ISMP) at all times;</li>
</ul>
Skills and Qualifications
<ul>
<li>A University graduate with relevant degree within a computing or business discipline;</li>
<li>Microsoft Dynamics CRM Certifications (2016, D365) AND/OR Power Platform Certifications are desirable;</li>
<li>Strong technical &amp; functional knowledge and understanding of Microsoft Dynamics CRM and/or Power Platform technology stack covering a wide spectrum of industries and sectors;</li>
<li>Minimum 12+ years of proven experience in IT which includes end to end implementation experience in either of Dynamics CRM / Power Platform solutions;</li>
<li>Strong and proven experience in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven etc., Power Automate, Power BI etc.);</li>
<li>Strong understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service;</li>
<li>Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc.;</li>
<li>Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons;</li>
<li>Proven track record of successful maintenance or end to end implementation of a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.);</li>
<li>Proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution following effective design approach;</li>
<li>Experience of consultancy roles in software delivery;</li>
<li>Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies;</li>
<li>Adept at business requirement analysis, solution design, development, system verification and deployment strategies;</li>
<li>Ability to see the bigger picture and suggest solutions both within and outside the current implementation;</li>
<li>Experience in creation of demos, supporting pre-sales activities is an advantage;</li>
<li>Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge;</li>
<li>Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;</li>
<li>Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support;</li>
<li>Knowledge of Azure DevOps &amp; CI/CD is a plus;</li>
<li>Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus;</li>
</ul>
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the...

Dynamics 365 Customer Engagement – Senior Technical Architect

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Role Overview 
The Dynamics CRM Senior Consultant is a core team member of KPMG’s customer delivery of Microsoft Dynamics 365 centred solutions. The Senior Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CRM solutions working with both onshore and offshore development teams. The position may require business travel.&nbsp;
Main Responsibilities 
The senior consultant will work as a techo-functional lead to analyse, design, develop, test, maintain and support application developed using D365 CE by working closely with client teams and business stakeholders.
<ul>
<li>Contribute to activities as required including building demo and proof of concept solutions for various client presentations</li>
<li>Work on the creation of Dynamics 365 solutions and industry templates</li>
<li>Meet and exceed customer expectations of business knowledge, skills and behaviour</li>
<li>Support practice &amp; business development activities such as Pre-Sales, Recruitment, Mentoring Juniors, Sharing knowledge, Initiatives etc.&nbsp;</li>
<li>Ensure timely completion of internal processes and mandatory trainings&nbsp;</li>
<li>Carry out additional duties as may occur from time to time as instructed and agreed by the management team&nbsp;</li>
<li>Represent KPMG’s Microsoft Business Solutions team in a professional and positive manner at all times</li>
<li>The Employee is required to follow KPMG’s Information Security Policies (ISP and ISMP) at all times</li>
<li>Perform Project responsibilities as described and given below, towards Team (lead), Client (client facing) and Governance (aiding Project Managers)</li>
</ul>
Individual&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders&nbsp;</li>
<li>Verifying customer requirements to ensure completeness and correctness by working with technical consultants/leads. Ask relevant and right questions to gather additional information to avoid confusion. Provide accurate estimations for tasks&nbsp;</li>
<li>Responsible involvement in low-level and high-level design; architecture/design of project; creation and elaboration of requirements/tasks to be given to technical leads/developers/team members; project documentation&nbsp;</li>
<li>Lay down quality guidelines (requirement traceability, acceptance criteria, non-functional requirements, other design standards etc.) for the project&nbsp;</li>
<li>Working closely with Technical Lead to setup quality gates and quality threshold parameters for project&nbsp;</li>
<li>Complete allocated tasks as per schedule with appropriate quality&nbsp;</li>
<li>Augment decision making for “inventing vs. re-using” knowledge/assets with appropriate reasoning. Get consensus from stakeholders and document decision for all project related decisions&nbsp;</li>
<li>Proactively raise and document concerns, risks, impediments pertaining to various aspects of project and provide support to mitigate them with appropriate RACI&nbsp;</li>
<li>Triage bugs, issues etc along with Technical lead during testing (System, UAT, Integration etc.)&nbsp;</li>
<li>Decision making with appropriate/relevant insights&nbsp;</li>
</ul>
Towards Team&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Provide a clear definition for “Done”&nbsp;&nbsp;</li>
<li>Allocate work items/tasks to team members&nbsp;</li>
<li>Perform review of work done and provide necessary review comments to enforce quality&nbsp;</li>
<li>Provide required guidance and support to team members when stuck&nbsp;</li>
<li>Provide details to team on quality standards to be adhered&nbsp;</li>
<li>Setup and conduct daily stand-up meeting with team&nbsp;</li>
<li>Conduct monthly technical retrospective meetings with actionable outcomes. Keep a check on everyone’s understanding of end-goal&nbsp;</li>
<li>Involve appropriate team members for necessary decisions and take accountability of decisions&nbsp;</li>
<li>Advocate for feature reusability and efficiency gain&nbsp;&nbsp;</li>
</ul>
Towards Client&nbsp;&nbsp;
<ul>
<li>Participate in customer workshops as necessary&nbsp;&nbsp;</li>
<li>Provide guidance to customer and their IT/Business Analysts team&nbsp;</li>
<li>Provide sufficient reasoning for features that look “out of league”; Challenge the client on such requirements and suggest trade-offs as necessary&nbsp;</li>
<li>Provide clear weekly progress/status report for self and team&nbsp;</li>
<li>Highlight risks or impediments in appropriate forums&nbsp;&nbsp;</li>
</ul>
Towards Governance&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Provide guidance and support in setup of Dev Management processes&nbsp;&nbsp;</li>
<li>Guidance in setting up right DevOps system &amp; tools; Setup CI/CD pipeline with appropriate templates&nbsp;</li>
<li>Verification of Automate Build and release management (including Roll-back plans)&nbsp;</li>
<li>Setup and verification of right branching and merging strategy&nbsp;</li>
<li>Represent &amp; provide opinions in management reviews or steering committee reviews&nbsp;</li>
<li>Ensure team calendar is up to date; Ensure appropriate work distribution, backup/backfill planning&nbsp;</li>
<li>Document Lessons Learnt and share it in broader forums&nbsp;</li>
<li>Provide immediate and appropriate feedback to team members&nbsp;</li>
</ul>
Skills and Qualifications 
<ul>
<li>A University graduate with relevant degree within a computing or business discipline</li>
<li>Microsoft D365 CE Certifications (2016, D365) are desirable</li>
<li>Strong functional knowledge and understanding of Microsoft D365 CE covering a wide spectrum of industries and sectors</li>
<li>At least 8+ years of hands-on proven functional experience in D365 CE configuration, standard workflows, dashboards, forms &amp; views customizations, Report development&nbsp;</li>
<li>Detailed knowledge and understanding of all modules within D365 CE including Sales, Marketing, Customer Service &amp; Field Services</li>
<li>Working knowledge of the Power Platform (Power Apps, Power Automate, Power BI)</li>
<li>Good understanding of Dataverse including customisations and development of Business Data Models for different solutions</li>
<li>Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons&nbsp;</li>
<li>A proven track record of successful implementation &amp; maintenance of a number of solutions within large client companies, preferably across a number of business verticals (Healthcare, Education, Banking, Manufacturing etc.)&nbsp;</li>
<li>A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution</li>
<li>Experience of consultancy roles in software delivery</li>
<li>Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies&nbsp;</li>
<li>Adept at Business Requirement Analysis&nbsp;</li>
<li>The ability to see the greater picture and suggest solutions both within and outside the current implementation&nbsp;</li>
<li>Experience in supporting pre-sales activities is an advantage</li>
<li>Project documentation experience especially for work packages to be implemented by offshore teams</li>
<li>Business process mapping, modelling and documentation knowledge</li>
</ul>
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.