KPMG, Microsoft Business Solutions

Malta

People Operations 

Administrative 

Business Development

Finance

Marketing

Project Management 

Intelligent Cloud 

Graduates 

Trainees/ Interns

Custom Development

Senior Management / Directors

Graduate

Undergraduates/ Trainees

Middle Management

Senior Management

Director/C-Level

Full Time

Part Time

Other

Fully Remote

Hybrid

On Premises

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Join Our Talent Community – Open Application
Are you passionate about making an impact and exploring exciting opportunities? At KPMG, we are always looking for talented individuals across a variety of disciplines to join our global team. While we may not have a current opening that exactly matches your profile, we want to hear from you!
By joining our Talent Community, your profile will be added to our database so we can consider you for future roles that match your skills, experience, and career interests.
Who should apply:
Professionals at any stage of their career who are interested in consulting, technology, finance, people operations or advisory roles.
Individuals eager to learn, grow, and contribute to a dynamic, collaborative environment.
Candidates open to opportunities for a career switch or career growth.&nbsp;
How it works:
Submit your profile through our Talent Community portal.
Keep your information up to date so we can match you with relevant opportunities.
Take the first step in shaping your future with KPMG. Apply today and join a network of forward-thinking professionals!
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the...

Join our Talent Community!

About KPMG MBS

KPMG&#39;s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft&rsquo;s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.

&nbsp;

Main Responsibilities

<ul>
	<li>Provide end to end ownership of customer service contracts</li>
	<li>Building relationships with customers to ensure renewals year on year of managed service contracts</li>
	<li>Financial Responsibilities for the commercial elements of the customer service contracts</li>
	<li>Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered</li>
	<li>Coordinate effort and liaise between onshore, nearshore and offshore teams</li>
	<li>Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services</li>
	<li>Ensure effective management and process controls are in place, and escalation is effective where necessary</li>
	<li>Act as a point of contact and escalation for contracted end customers</li>
	<li>Track performance of services and prepare reporting on SLAs &amp; KPIs</li>
	<li>Produce regular management reports for customers and attend review meetings</li>
	<li>Provide analysis, feedback and actions based on trends, root cause analysis and other reports</li>
	<li>Manage service improvement plans, inclusive of formalized creation and ownership with end customers</li>
	<li>Working as a team to make sure continual improvement of our service</li>
	<li>The Employee is required to follow KPMG&rsquo;s Information Security Policies (ISP and ISMP) at all times</li>
</ul>

&nbsp;

Skills and Qualifications

<ul>
	<li>Minimum of 7 years&rsquo; service delivery management experience working within an IT Support/Managed Services environment</li>
	<li>Good communication skills and an excellent command of English language</li>
	<li>Strong customer focus with the ability to operate at all contact levels including senior manager/director level</li>
	<li>Demonstrable problem-solving skills</li>
	<li>Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues</li>
	<li>Organised and delivery focused, strong planning skills and process driven</li>
	<li>Superior time-management skills along with strong sense of urgency</li>
	<li>People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels</li>
	<li>Able to work independently with minimal direction</li>
	<li>ITIL certified</li>
</ul>

&nbsp;

Microsoft Business Solutions Overview

At KPMG MBS, your long-term future is every bit as important to us as it is to you. That&rsquo;s why our aim is to give you experiences that will stay with you for a lifetime. Whether it&rsquo;s great training and development, mobility opportunities or corporate responsibility volunteering activities &ndash; you&rsquo;ll gain a wealth of experiences on which to build a rewarding career. We&rsquo;re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.

This sets out all the different ways you&rsquo;ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.

For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.

Don&rsquo;t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We&rsquo;re looking forward to meeting you and seeing you grow.

&nbsp;

About KPMG MBS

KPMG&#39;s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients...

Service Delivery Manager

Role Overview
KPMG Microsoft Business Solutions are looking for a Senior Programme Manager to lead complex, high-impact transformation programmes and portfolios. This is a lead delivery leadership position with accountability for defining the overarching programme/portfolio delivery strategy, establishing governance and control frameworks, and driving predictable outcomes across scope, schedule, budget, quality, and benefits. You will provide direction across multiple workstreams and Programme/Project Managers, ensuring delivery remains aligned to strategic objectives and that dependencies and delivery risks are proactively managed.
As a core member of KPMG customer delivery leadership, you will be accountable for programme mobilisation, integrated planning, executive stakeholder management, and senior governance outcomes. You will lead the programme governance cadence (including Steering Committee forums), own the consolidated RAID, dependencies and financial position, and take senior accountability for change control, benefits tracking, and escalation management. You will direct the day-to-day coordination of blended onshore and offshore delivery teams through project and workstream leads, and you will coach and provide oversight to Programme Managers (B1), Senior Project Managers, and Project Managers to ensure consistent standards, quality, and reporting across the programme.
This role is a key part of KPMG Microsoft Business Solutions’ delivery leadership capability and is expected to set the standard for how complex programmes are governed, reported, and executed. You will act as a senior escalation point for delivery risk and performance, and you will support continuous improvement of delivery methods, governance, and assurance across the practice. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Main Responsibilities
Project Responsibilities
<ul>
<li>Shapes the strategic framing of high‑impact programmes and aligns them with organisational priorities and long‑term value creation.</li>
<li>Influences executive‑level decision‑making and investment priorities through strategic insight and scenario framing.</li>
<li>Defines outcome‑driven success metrics that support transformation and innovation.</li>
<li>Designs adaptive, strategic roadmaps that respond to organisational shifts and external dependencies.</li>
<li>Defines milestone structures that enable strategic governance, agility, and executive confidence.</li>
<li>Anticipates executive information needs and proactively frames decisions and strategic options.</li>
<li>Unifies complex programme and portfolio data into strategic insights and narrative‑driven reporting.</li>
<li>Delivers scenario analysis, trend interpretation, and forward‑looking recommendations for executives.</li>
<li>Leads strategic stakeholder engagement, shaping executive dialogue and governance outcomes.</li>
<li>Allocates and prioritises resources across programmes, influencing organisational standards and priorities.</li>
<li>Oversees financial strategy, investment planning, and executive‑level financial reporting.</li>
<li>Ensures alignment across multiple programmes and contributes to evolving practice‑level standards.</li>
<li>Interprets performance data to identify systemic risks and drive strategic corrective initiatives.</li>
<li>Shapes the benefits strategy, aligns it with investment cases, and provides executive‑level insight on benefit performance.</li>
<li>Provides oversight to ensure compliance across complex, multi‑programme environments.</li>
<li>Leads programme managers and senior cross‑functional teams, influencing organisational capability.</li>
<li>Provides strategic oversight of solution quality and alignment with organisational standards.</li>
<li>Supports pre‑sales at a strategic level, shaping delivery approaches and influencing investment decisions.</li>
<li>Provide on-site support as required by company or client</li>
</ul>

Practice Responsibilities
<ul>
<li>Promotes the Values of our company</li>
<li>Always represent KPMG in a professional and positive manner</li>
<li>Ensure timely completion of internal processes and mandatory training</li>
<li>Carry out additional duties as may occur from time to time as instructed and agreed by senior members</li>
<li>Willing to travel abroad when required</li>
<li>Performance manage and/or mentor junior members of the team&nbsp;</li>
<li>Within your role, you have the responsibility of protecting all information that is shared with you in the course of your association with KPMG (including information provided by clients) in line with the requirements of the Information Security Policy as stated within your contractual agreement. Policies are subject to regular review and change and hence the employee is obliged to remain updated accordingly.</li>
<li>Anticipates future organisational needs and embeds adaptability into the programme vision.</li>
<li>Leads the design and continuous improvement of programme governance frameworks.</li>
<li>Drives adoption of best practices across complex, cross‑functional environments.</li>
<li>Identifies systemic gaps and recommends enhancements to organisational delivery methods.</li>
<li>Provides strategic oversight to ensure processes enable agility, transparency, and executive confidence.</li>
<li>Designs KPI frameworks that measure strategic outcomes and enable meaningful performance evaluation.</li>
<li>Delivers forward‑looking insights and strategic recommendations to executives and governance bodies.</li>
<li>Leads cross‑functional corrective action initiatives that address root causes and strengthen delivery performance.</li>
<li>Influences organisational priorities and resource allocation through performance insights.</li>
<li>Ensures risks and issues are accurately assessed, reported, and proactively mitigated at a strategic level.</li>
<li>Provides leadership across multiple programmes and influences organisational capability.</li>
<li>Shapes pre‑sales strategy through insight into delivery models, risks, and organisational impact.</li>
<li>Uses performance data to shape executive‑level decisions and organisational direction.</li>
<li>Provide on-site support as required by company or client</li>
<li>Always represent KPMG Microsoft Business Solutions in a professional and positive manner.</li>
<li>Performance manage and/or mentor junior members of the team&nbsp;</li>
<li>Leads adoption of best practices and drives continuous improvement across programmes and delivery functions.</li>
</ul>

Experience and Background
<ul>
<li>10+ years leading complex, multi‑workstream or enterprise‑level programmes.</li>
<li>Extensive experience leading high‑impact, cross‑functional, or transformational programmes.</li>
<li>Demonstrated ability to design, evolve, and optimise governance frameworks at organisational scale.</li>
<li>Experience leading senior stakeholders, programme managers, and multi‑disciplinary teams across the organisation.</li>
<li>Skilled in shaping programme vision, anticipating organisational needs, and influencing strategic direction.</li>
<li>Expertise in designing KPI frameworks, interpreting performance trends, and leading root‑cause corrective initiatives.</li>
<li>Advanced capability in assessing systemic risks, forecasting emerging issues, and driving proactive mitigation.</li>
<li>Experience overseeing financial strategy, investment planning, and portfolio‑level financial decisions.</li>
<li>Expertise in shaping benefits strategies, aligning them with investment cases, and ensuring long‑term sustainability.</li>
<li>Advises on delivery models, risk profiles, and strategic considerations during commercial engagements.</li>
<li>Deep domain expertise with the ability to influence organisational standards and strategic priorities.</li>
</ul>

Skills and Qualifications
<ul>
<li>A higher degree in business administration or a related field will be considered an asset.&nbsp;</li>
<li>Highly experienced in Waterfall and Agile project management, ideally with direct experience and knowledge of tools including Azure DevOps, Jira, VSTS, TFS, and of methodologies including Scrum and Kanban;</li>
<li>Ideally experience and specialism in ERP and / or CRM implementation projects, preferably utilising the Microsoft stack;</li>
<li>Able to produce high quality and professional presentations;</li>
<li>Excellent attention to detail and ability to ensure documents are consistent in language, terminology and style;</li>
<li>Flexible approach to work with a focus on delivery to deadlines and high standards;</li>
<li>Ability to handle highly confidential information with tact and discretion;</li>
<li>Excellent communication skills in English, both verbally and in writing</li>
<li>Leads executive‑level engagement, shaping governance discussions and influencing decision‑making.</li>
</ul>

Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.&nbsp;
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.&nbsp;
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.&nbsp;
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.&nbsp;
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.&nbsp;

Role Overview
KPMG Microsoft Business Solutions are looking for a Senior Programme Manager to lead complex, high-impact transformation programmes and portfolios. This is a lead delivery leadership...

Senior Programme Manager