KPMG, Microsoft Business Solutions

Malta

People Operations 

Administrative 

Business Development

Finance

Marketing

Project Management 

Intelligent Cloud 

Graduates 

Trainees/ Interns

Custom Development

Senior Management / Directors

Graduate

Undergraduates/ Trainees

Middle Management

Senior Management

Director/C-Level

Full Time

Part Time

Other

Fully Remote

Hybrid

On Premises

About KPMG MBS&nbsp;
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.&nbsp;
Role Overview
The DevOps Architect is responsible for delivering and implementing KPMG’s Azure solutions for our clients. The DevOps Architect will build and run cloud infrastructure and software services primarily in Azure cloud environments. Mentor and guide a team of engineers. Automate wherever possible to reduce the need for manual tasks and activities. Follow an agile approach to delivery, prioritizing work to maximize efficiency. Support the team by helping to solve problems and creating and using reusable assets. Participate in discussions with clients. Support the broader Azure Core team by providing input into infrastructure and security deployments. Develop tools and services useful in DevOps environments such as performance monitoring, security monitoring, deployment/configuration, continuous integration/build servers and cloud resources.&nbsp;
Main Responsibilities
<ul>
<li>Proven experience leading a team and designing DevOps solutions.</li>
<li>Experience in talking technical to other DevOps engineers as well as explaining the business benefits of services, i.e. containers, to non-technical business partners.</li>
<li>Proven experience with designing and architecting DevOps solutions for an application in Cloud (Preferably Azure).&nbsp;</li>
<li>Experience with Secure DevOps practices to maintain quality and security of DevOps solutions</li>
<li>Manage source code repositories, branches, and versioning using Git or other version control systems.</li>
<li>Designing and implementing capacity for Hosted and Self-hosted agents using Azure VMs/VMSS.</li>
<li>Proven experience in Microservices and Containers.&nbsp;</li>
<li>Proven experience in software development or scripting languages such as Python/Go/PowerShell/Nodejs/C# or equivalent.</li>
<li>Solid CI/CD pipelining skills using Azure DevOps /GitHub/TeamCity/Jenkins or equivalent.</li>
<li>Product focussed, build once and reuse.</li>
<li>Build it run it, take ownership of your code and infrastructure.</li>
<li>Proven experience working in an agile environment and passion toward automation.</li>
<li>Ability to continuously learn, work independently, and make decisions with minimal supervision.</li>
<li>Be a technological cloud advocate to a wider audience in the business.</li>
<li>Be innovative, explore use of new software and tools that enhances the DevOps capability and share with the wider firm.</li>
<li>Drive innovation by developing code base and automated deployments.</li>
</ul>
Experience and Background
<ul>
<li>Experience in DevOps or infrastructure delivery.</li>
<li>Builds and cultivates strong relationships and shows technical leadership to deliver quality, client-centric solutions using Microsoft technologies.</li>
<li>Manages architecture, preparation and delivery for projects.</li>
<li>Can advocate innovation both within the firm and with clients and promotes collaboration amongst teams.</li>
<li>Advanced technical knowledge, direction and training to others.</li>
<li>Experienced Azure architect with delivery of Microsoft infrastructure (cloud &amp; on-premises) background or application migrations to serverless technologies.</li>
<li>Excellent interpersonal skills and the ability to influence and manage a range of relationships in a complex environment.</li>
<li>Strong communication skills (verbal, written and listening): an ability to present information concisely, to communicate in a manner applicable to all levels.</li>
<li>Able to produce high quality and professional presentations.</li>
<li>Excellent attention to detail and ability to ensure documents are consistent in language, terminology and style.</li>
<li>Flexible approach to work with a focus on delivery to deadlines and high standards.</li>
<li>Ability to handle highly confidential information with tact and discretion.</li>
</ul>
Skills and Qualifications
<ul>
<li>Ideally a background in Azure DevOps and Azure infrastructure applications.</li>
<li>Proven experience with Azure DevOps, GitHub or similar, to manage software code distribution and lifecycle.</li>
<li>Proven experience with creating and implementing best practices in CI/CD YAML pipeline.</li>
<li>Proven experience with artifacts management using Azure Artifacts, JFrog Artifactory, or equivalent.</li>
<li>Proven experience in test automation using Selenium, Junit, Nunit, or equivalent within Azure DevOps.</li>
<li>Proven experience with Azure PaaS (App Services, Logic Apps, Storage account, Automation).</li>
<li>Proven experience with Hosted and self-hosted agents on Azure Virtual Machines and VMSS.</li>
<li>Proven experience with Azure Serverless and integration (Batch, Function\Logic Apps, EventGrid)</li>
<li>Proven experience with Azure ACR, ACI, Kubernetes.</li>
<li>Proven experience with Azure AD and RBAC.&nbsp;</li>
<li>Experience with Windows Server\Linux OS</li>
<li>Experience with Infrastructure as Code (ARM\Terraform\PowerShell).</li>
</ul>
Desirable:
<ul>
<li>Industry certifications: Microsoft Certified: Azure DevOps Engineer Expert</li>
<li>Git, Azure DevOps, Secure DevOps, App Services, Logic Apps, Functions, Terraform, Bicep</li>
<li>ACR, ACI and AKS.</li>
</ul>
Microsoft Business Solutions Overview&nbsp;
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.&nbsp;
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.&nbsp;
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.&nbsp;
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.&nbsp;
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

About KPMG MBS&nbsp;
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients...

Intelligent Cloud – Cloud Enablement –  DevOps Architect

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Role Overview 
The Dynamics CE Technical Architect is a core team member of KPMG’s customer delivery of Microsoft Dynamics 365 centred solutions. The architect will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CE solutions working with both onshore and offshore development teams. The position may require business travel.&nbsp;
Main Responsibilities 
The Technical Architect will work to implement various modules of Dynamics CRM working closely with client teams and business stakeholders.&nbsp;
<ul>
<li>Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team;&nbsp;</li>
<li>Interface effectively with other members of the consulting team to arrive at best in class solution, and provide a sustainable and scalable solution architecture and application to meet client’s requirements;&nbsp;</li>
<li>Deliver high quality business and software solutions &amp; services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations;&nbsp;</li>
<li>Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc;&nbsp;</li>
<li>Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget;&nbsp;</li>
<li>Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps;&nbsp;</li>
<li>Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations;&nbsp;</li>
<li>Proactively skilling up on new versions and technology stack to be future ready;&nbsp;</li>
<li>Work on the creation of Dynamics 365 solutions and industry templates;&nbsp;</li>
<li>Meet and exceed customer expectations of business knowledge, skills and behaviour; Be a trusted advisor for our clients and help to provide solutions which can be upgrade ready;&nbsp;</li>
<li>Proactively identify business/ project/ technical/ support risks and provide suggestions to mitigate or communicate as necessary;&nbsp;</li>
<li>Proactively communicate progress updates to relevant parties both formally and informally;&nbsp;</li>
<li>Support practice development activities such as defining, solutioning and configuring industry specific solutions;&nbsp;</li>
<li>Be an active member of technical and design working groups within the practice;&nbsp;</li>
<li>In all activities, ensure timely completion of internal processes and mandatory trainings;&nbsp;</li>
<li>Drive for process improvement, feature reusability and other initiatives to maximize efficiency in delivery;&nbsp;</li>
<li>Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors;&nbsp;</li>
<li>Provide guidance and mentorship (technical/professional) to groom junior team members;&nbsp;</li>
<li>Represent KPMG’s Microsoft Business Solutions team in a professional and positive manner at all times;&nbsp;</li>
<li>The Employee is required to follow KPMG’s Information Security Policies (ISP and ISMP) at all times.</li>
</ul>
Skills and Qualifications
<ul>
<li>A University graduate with relevant degree within a computing or business discipline;&nbsp;</li>
<li>Microsoft Dynamics CRM Certifications (2016, D365) &amp; Power Platform Certifications are desirable;&nbsp;</li>
<li>Strong technical &amp; functional knowledge and understanding of Microsoft Dynamics CRM and Power Platform stack covering a wide spectrum of industries and sectors;&nbsp;</li>
<li>&nbsp;Relevant and proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, custom plugin development, report development;&nbsp;</li>
<li>Strong and proven experience in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven, Power Automate, Power BI, Power Pages, etc.)&nbsp;</li>
<li>Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service &amp; Field Services;&nbsp;</li>
<li>Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc.;&nbsp;</li>
<li>Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons&nbsp;</li>
<li>Proven track record of leading technical team and successfully delivering a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.);&nbsp;</li>
<li>Proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution following effective design approach;&nbsp;</li>
<li>Experience of consultancy roles in software delivery;&nbsp;</li>
<li>Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies;&nbsp;</li>
<li>Adept at business requirement analysis, solution design, development, system verification and deployment strategies;&nbsp;</li>
<li>Ability to see the bigger picture and suggest solutions both within and outside the current implementation;&nbsp;</li>
<li>Experience in creation of demos, supporting pre-sales activities is an advantage;</li>
<li>Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation experience;</li>
<li>Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;&nbsp;</li>
<li>Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hyper care support;</li>
<li>Strong knowledge of Azure DevOps &amp; CI/CD pipelines;</li>
<li>Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus;&nbsp;</li>
<li>Additional Technical Skills: PCF Component development, TypeScript, Unit Testing of TypeScript/JavaScript, Unit Testing of .Net Plugins, Core technical skills, i.e. use of git for source control.</li>
</ul>
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the...

Dynamics 365 Customer Engagement – Technical Architect

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Role Overview 
The Dynamics CRM Senior Consultant is a core team member of KPMG’s customer delivery of Microsoft Dynamics 365 centred solutions. The Senior Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CRM solutions working with both onshore and offshore development teams. The position may require business travel.&nbsp;
Main Responsibilities 
The senior consultant will work as a techo-functional lead to analyse, design, develop, test, maintain and support application developed using D365 CE by working closely with client teams and business stakeholders.
<ul>
<li>Contribute to activities as required including building demo and proof of concept solutions for various client presentations</li>
<li>Work on the creation of Dynamics 365 solutions and industry templates</li>
<li>Meet and exceed customer expectations of business knowledge, skills and behaviour</li>
<li>Support practice &amp; business development activities such as Pre-Sales, Recruitment, Mentoring Juniors, Sharing knowledge, Initiatives etc.&nbsp;</li>
<li>Ensure timely completion of internal processes and mandatory trainings&nbsp;</li>
<li>Carry out additional duties as may occur from time to time as instructed and agreed by the management team&nbsp;</li>
<li>Represent KPMG’s Microsoft Business Solutions team in a professional and positive manner at all times</li>
<li>The Employee is required to follow KPMG’s Information Security Policies (ISP and ISMP) at all times</li>
<li>Perform Project responsibilities as described and given below, towards Team (lead), Client (client facing) and Governance (aiding Project Managers)</li>
</ul>
Individual &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders&nbsp;</li>
<li>Verifying customer requirements to ensure completeness and correctness by working with technical consultants/leads. Ask relevant and right questions to gather additional information to avoid confusion. Provide accurate estimations for tasks&nbsp;</li>
<li>Responsible involvement in low-level and high-level design; architecture/design of project; creation and elaboration of requirements/tasks to be given to technical leads/developers/team members; project documentation&nbsp;</li>
<li>Lay down quality guidelines (requirement traceability, acceptance criteria, non-functional requirements, other design standards etc.) for the project&nbsp;</li>
<li>Working closely with Technical Lead to setup quality gates and quality threshold parameters for project&nbsp;</li>
<li>Complete allocated tasks as per schedule with appropriate quality&nbsp;</li>
<li>Augment decision making for “inventing vs. re-using” knowledge/assets with appropriate reasoning. Get consensus from stakeholders and document decision for all project related decisions&nbsp;</li>
<li>Proactively raise and document concerns, risks, impediments pertaining to various aspects of project and provide support to mitigate them with appropriate RACI&nbsp;</li>
<li>Triage bugs, issues etc along with Technical lead during testing (System, UAT, Integration etc.)&nbsp;</li>
<li>Decision making with appropriate/relevant insights&nbsp;</li>
</ul>
Towards Team &nbsp;&nbsp;&nbsp;
<ul>
<li>Provide a clear definition for “Done”&nbsp;&nbsp;</li>
<li>Allocate work items/tasks to team members&nbsp;</li>
<li>Perform review of work done and provide necessary review comments to enforce quality&nbsp;</li>
<li>Provide required guidance and support to team members when stuck&nbsp;</li>
<li>Provide details to team on quality standards to be adhered&nbsp;</li>
<li>Setup and conduct daily stand-up meeting with team&nbsp;</li>
<li>Conduct monthly technical retrospective meetings with actionable outcomes. Keep a check on everyone’s understanding of end-goal&nbsp;</li>
<li>Involve appropriate team members for necessary decisions and take accountability of decisions&nbsp;</li>
<li>Advocate for feature reusability and efficiency gain&nbsp;&nbsp;</li>
</ul>
Towards Client 
<ul>
<li>Participate in customer workshops as necessary&nbsp;&nbsp;</li>
<li>Provide guidance to customer and their IT/Business Analysts team&nbsp;</li>
<li>Provide sufficient reasoning for features that look “out of league”; Challenge the client on such requirements and suggest trade-offs as necessary&nbsp;</li>
<li>Provide clear weekly progress/status report for self and team&nbsp;</li>
<li>Highlight risks or impediments in appropriate forums&nbsp;&nbsp;</li>
</ul>
Towards Governance 
<ul>
<li>Provide guidance and support in setup of Dev Management processes&nbsp;&nbsp;</li>
<li>Guidance in setting up right DevOps system &amp; tools; Setup CI/CD pipeline with appropriate templates&nbsp;</li>
<li>Verification of Automate Build and release management (including Roll-back plans)&nbsp;</li>
<li>Setup and verification of right branching and merging strategy&nbsp;</li>
<li>Represent &amp; provide opinions in management reviews or steering committee reviews&nbsp;</li>
<li>Ensure team calendar is up to date; Ensure appropriate work distribution, backup/backfill planning&nbsp;</li>
<li>Document Lessons Learnt and share it in broader forums&nbsp;</li>
<li>Provide immediate and appropriate feedback to team members&nbsp;</li>
</ul>
Skills and Qualifications 
<ul>
<li>A University graduate with relevant degree within a computing or business discipline</li>
<li>Microsoft D365 CE Certifications (2016, D365) are desirable</li>
<li>Strong functional knowledge and understanding of Microsoft D365 CE covering a wide spectrum of industries and sectors</li>
<li>Hands-on proven functional experience in D365 CE configuration, standard workflows, dashboards, forms &amp; views customizations, Report development&nbsp;</li>
<li>Detailed knowledge and understanding of all modules within D365 CE including Sales, Marketing, Customer Service &amp; Field Services</li>
<li>Working knowledge of the Power Platform (Power Apps, Power Automate, Power BI)</li>
<li>Good understanding of Dataverse including customisations and development of Business Data Models for different solutions</li>
<li>Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons&nbsp;</li>
<li>A proven track record of successful implementation &amp; maintenance of a number of solutions within large client companies, preferably across a number of business verticals (Healthcare, Education, Banking, Manufacturing etc.)&nbsp;</li>
<li>A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution</li>
<li>Experience of consultancy roles in software delivery</li>
<li>Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies&nbsp;</li>
<li>Adept at Business Requirement Analysis&nbsp;</li>
<li>The ability to see the greater picture and suggest solutions both within and outside the current implementation&nbsp;</li>
<li>Experience in supporting pre-sales activities is an advantage</li>
<li>Project documentation experience especially for work packages to be implemented by offshore teams</li>
<li>Business process mapping, modelling and documentation knowledge</li>
</ul>
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

Dynamics 365 Customer Engagement – Senior Consultant

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Role Overview
The Dynamics CE &amp; Power Platform Senior Technical Architect is a core team member of KPMG’s customer delivery of Microsoft Dynamics 365 centred solutions. The STA will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CE &amp; Power Platform solutions working with both onshore and offshore development teams. The position may require business travel.
The team is focusing on advisory, implementation and support services that relate to the implementation and subsequent maintenance of Microsoft Dynamics 365 (CE, F&amp;O, BC) &amp; Power Platform projects. This will include the delivery of these systems and also engagements relating to Independent Programme Assurance where third parties are delivering such programmes.
This is a dynamic and exciting opportunity to join a growing new business area within an established and market leading firm.
Main Responsibilities
<ul>
<li>The CE Senior Technical Architect will work with the Consulting Services department to implement various modules of D365 CE (including Power Platform) working closely with client teams and business stakeholders;</li>
<li>Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team;</li>
<li>Interface effectively with other members of the consulting team to arrive at best in class solution, and provide a sustainable and scalable solution architecture and application to meet client’s requirements;</li>
<li>Deliver high quality business and software solutions &amp; services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations;</li>
<li>Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc;</li>
<li>Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget;&nbsp;</li>
<li>Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps;</li>
<li>Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations; Proactively skilling up on new versions and technology stack to be future ready;</li>
<li>Work on the creation of Dynamics 365 solutions and industry templates;</li>
<li>Meet and exceed customer expectations of business knowledge, skills and behaviour; Be a trusted advisor for our clients and help to provide solutions which can be upgrade ready;</li>
<li>Proactively identify business/ project/ technical/ support risks and provide suggestions to mitigate or communicate as necessary;</li>
<li>Proactively communicate progress updates to relevant parties both formally and informally;</li>
<li>Support practice development activities such as defining, solutioning and configuring industry specific solutions; Be an active member of technical and design working groups within the practice;</li>
<li>In all activities, ensure timely completion of internal processes and mandatory trainings;</li>
<li>Drive for process improvement, feature reusability and other initiatives to maximize efficiency in delivery;</li>
<li>Provide guidance and mentorship (technical/professional) to groom other team members;&nbsp;</li>
<li>A portion of the role also requires supporting and doing people management, people development &amp; career progression support, performance assessment and management;</li>
<li>Willing to travel abroad when required</li>
<li>To carry out additional duties as may occur from time to time as instructed and agreed by the Practice management team.&nbsp;</li>
<li>Provide on-site support as required by company or client</li>
<li>Performance manage and/or mentor junior members of the team (C grade upwards)</li>
<li>Always represent KPMG Microsoft Business Solutions in a professional and positive manner</li>
<li>Within your role, you have the responsibility of protecting all information that is shared with you in the course of your association with KPMG (including information provided by clients) in line with the requirements of the Information Security Policy as stated within your contractual agreement. Policies are subject to regular review and change and hence the employee is obliged to remain updated accordingly.</li>
</ul>
Experience and Background
<ul>
<li>Proven track record of successful maintenance or end to end implementation of a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.);</li>
<li>Proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution following effective design approach;</li>
<li>Experience of consultancy roles in software delivery;</li>
<li>Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies;</li>
<li>Adept at business requirement analysis, solution design, development, system verification and deployment strategies;</li>
<li>Ability to see the bigger picture and suggest solutions both within and outside the current implementation;</li>
<li>Experience in creation of demos, supporting pre-sales activities is an advantage;</li>
<li>Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge;</li>
<li>Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;</li>
<li>Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support;</li>
<li>Knowledge of Azure DevOps &amp; CI/CD is a plus;</li>
<li>Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus;</li>
</ul>
Skills and Qualifications
<ul>
<li>Excellent communication skills in English, both verbally and in writing</li>
<li>A University graduate with relevant degree within a computing or business discipline;</li>
<li>Microsoft Dynamics CRM Certifications (2016, D365) AND/OR Power Platform Certifications are desirable;</li>
<li>Strong technical &amp; functional knowledge and understanding of Microsoft Dynamics CRM and/or Power Platform technology stack covering a wide spectrum of industries and sectors;</li>
<li>Proven experience in IT which includes end to end implementation experience in either of Dynamics CRM / Power Platform solutions:&nbsp;</li>
<li>Strong and proven experience in developing solutions that involve Power Platform (including Power Apps like Canvas, Model driven etc., Power Automate, Power BI etc.)</li>
<li>Strong understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service;&nbsp;</li>
<li>Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc.;</li>
<li>Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons</li>
<li>Experience with Copilot Studio and/or Foundry, supported by a background in Microsoft Power Platform.</li>
</ul>
Microsoft Business Solutions Overview 
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.&nbsp;
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.&nbsp;
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.&nbsp;
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.&nbsp;
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

Dynamics 365 Customer Engagement – Senior Technical Architect

About KPMG MBS 
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.&nbsp;
Role Overview
We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff.
This role is therefore kingpin to KPMG customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG.
Main Responsibilities
<ul>
<li>The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions</li>
<li>Be a champion/SME (Subject Matter Expert) for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology</li>
<li>Possess strong understanding of Dynamics 365 &amp; power platform stack and stay relevant with new features</li>
<li>Lead technical forums and communities to share knowledge with wider group</li>
<li>Design and development of domain specific implementations; Influence usage of out of the box Dynamics 365 functionality, giving KPMG a competitive advantage</li>
<li>Identify skilling opportunities and define training needs within the team; Coach other team members and help in reducing skills gaps</li>
<li>Identify opportunities and work for industry specific Solution Offerings that will be market differentiator for KPMG&nbsp;</li>
<li>Meet and exceed customer expectations on business knowledge, skills and behaviour</li>
<li>Identify business/project risk and mitigate or communicate as necessary</li>
<li>Ensure progress updates are communicated to relevant parties both formally and informally</li>
<li>Identify practice development activities and help in defining how these will be delivered</li>
<li>A portion of the role requires supporting and doing people management, people development &amp; career progression support, performance assessment and management (especially for other Technical Architects)</li>
<li>In all activities, ensure timely completion of internal processes and mandatory training</li>
<li>Willing to travel abroad when required</li>
<li>To carry out additional duties as may occur from time to time as instructed and agreed by the Practice management team&nbsp;</li>
<li>Provide on-site support as required by company or client</li>
<li>Performance manage and/or mentor junior members of the team</li>
<li>Always represent KPMG Microsoft Business Solutions in a professional and positive manner</li>
<li>The Employee is required to follow KPMG’s Information Security Policies (ISP and ISMP) at all times</li>
</ul>
Experience and Background
<ul>
<li>Proven IT experience in implementing End-To-End Large scale solutions including Dynamics CE(CRM) &amp; Power Platform</li>
<li>Should have architected, designed and implemented at least 7-8 full scale industry solutions using Dynamics CE (CRM), Integrations, Power Platform; Strong understanding of industry domains like Banking, Finance, Healthcare, Insurance, Telecom, Manufacturing etc.</li>
<li>Ability to architect solutions that involve multi-region implementations</li>
<li>Strong technical leadership for engagements and ability to present to the C-Suite stakeholders</li>
<li>Ability to architect and design Digital Transformation programs involving multiple technologies&nbsp;</li>
<li>Strong pre-sales experience/expertise with thought leadership on Solution offerings</li>
<li>Excellent presentation and demonstration skills, ability to influence and ease decision making for Senior Technical Executives of clients (CTO, Digital Transformation Officers etc.)</li>
<li>Ability to handle distributed large teams and deliver quality solutions&nbsp;</li>
</ul>
Skills and Qualifications
<ul>
<li>Excellent communication skills in English, both verbally and in writing</li>
<li>In-depth knowledge of all modules of Dynamics 365 CE, including appropriate Architect level certifications. Relevant experience on various earlier versions of Dynamics CRM like, 2016, 2015, 2013, 2011, CRM 4.0 etc.</li>
<li>Strong implementation experience with Power Platform (Power Apps, Power Apps Portals aka Power Pages, Power Automate, Power Virtual Agents, Power BI, RPA etc.), including appropriate Architect level certification</li>
<li>Broad understanding of software development lifecycle, Development management, Release management, Data migration, cut-over planning and Go-Live support</li>
<li>Exposure in Cloud Storage Services (Azure SQL, Blob storage etc.)&nbsp;</li>
<li>Experience with Azure Platform and Integration Services including LogicApps, Functions, Azure Service Bus etc.&nbsp;</li>
<li>Experience working with offshore development teams</li>
<li>Experience of Agile Methodology</li>
<li>Certification in TOGAF or Zachman Framework would be beneficial</li>
<li>Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud, D365 for Marketing etc.</li>
<li>Graduate from a recognized University with majors in computational (Computer Science, Information Technology etc.) discipline</li>
</ul>
Microsoft Business Solutions Overview 
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.&nbsp;
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.&nbsp;
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.&nbsp;
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.&nbsp;
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

About KPMG MBS 
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the...

Dynamics 365 Customer Engagement – Technical Solution Architect

About KPMG MBS 
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.&nbsp;
Role Overview
The Functional Solution Architect is a core team member of KPMG customer delivery of Microsoft Dynamics 365 centred solutions. The Functional Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff.&nbsp;
This role is an important element of KPMG Microsoft Business Solutions’ delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.
Main Responsibilities
<ul>
<li>Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders</li>
<li>Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)</li>
<li>Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities</li>
<li>Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream</li>
<li>Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements</li>
<li>Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements</li>
<li>Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members</li>
<li>Identify business/project risk and mitigate or communicate as necessary</li>
<li>Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations&nbsp;</li>
<li>The creation of high quality and sustainable client solutions and project documentation including support for testing activities</li>
<li>Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget</li>
<li>Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations</li>
<li>Delivery of end-user training to clients and colleagues where applicable</li>
<li>Meet and exceed customer expectations of business knowledge, skills, and behaviour</li>
<li>Identify business/project risks and mitigate or communicate as necessary</li>
<li>Advise client and delivery team members of scope (creep) and use of change control processes</li>
<li>Provide on-site support and assistance throughout delivery and go-live phases of project to client and more junior team members</li>
<li>Communicate progress updates to relevant parties both formally and informally</li>
<li>Support practice development activities such as defining and configuring industry specific solutions</li>
<li>Leads people and helps to grow them in their role</li>
<li>Performance management of two or more junior members of product team</li>
<li>In all activities, ensure timely completion of internal processes and mandatory training</li>
<li>Promotes the Values of our company&nbsp;</li>
<li>Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times</li>
<li>The Employee is required to follow KPMG’s Information Security Policies (ISP and ISMP) at all times</li>
</ul>
Skills and Qualifications
<ul>
<li>Extensive experience as a CRM Consultant with largescale complex implementations, deep knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365</li>
<li>Deep understanding of Azure and cloud technologies, .Net development and PowerBI</li>
<li>Deeper understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working in fast paced Agile environments</li>
<li>Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365</li>
<li>Successfully translate business and customer needs into a great digital customer experience</li>
<li>Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons</li>
<li>Leading and mentoring junior team members</li>
<li>Willingness to develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications to ensure we help deliver best solutions to our clients</li>
<li>Knowledge of best practices for working with offshore teams</li>
<li>Microsoft Dynamics CRM Certifications, ideally most current versions are desirable</li>
<li>Preferably a University graduate with relevant degree within a computing or business discipline</li>
<li>Confident in own ability and demonstrates this to clients and colleagues</li>
<li>Confident in own ability and demonstrates this to clients and colleagues</li>
<li>Works independently as well as in a team environment&nbsp;</li>
<li>Excellent presentation and demonstration skills</li>
<li>Good, clear communication skills</li>
<li>Ability to lead engagements and present to the C-Suite stakeholders</li>
<li>Ability to manage time and prioritise multiple tasks accordingly&nbsp;</li>
<li>Thinks clearly and responds calmly when under pressure</li>
<li>Strong problem-solving capabilities</li>
<li>Strong client centric approach with emphasis on client satisfaction&nbsp;</li>
<li>Acts as a role model for those aspiring to take on a similar role in the future</li>
<li>Confidence to reach out to more senior colleagues for guidance</li>
<li>Extensive experience in leading enterprise implementation, deep and broad knowledge of technical capabilities of Dynamics 365</li>
<li>Must be able to show good knowledge of practices for Dynamics 365Experience in a delivery-orientated IT environment using waterfall and agile methodologies.</li>
<li>Experience with Dynamics 365 in a Lead Design Consulting role</li>
<li>Deep understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and early live support</li>
<li>Business process mapping, modelling and documentation knowledge</li>
<li>Experience of leading and leading others in Practice improvement initiatives&nbsp;</li>
<li>Awareness of technical capabilities of Dynamics 365</li>
<li>Minimum 15 plus years hands-on proven functional experience including Power Platform solution and CE configuration, standard customisation, standard workflows, dashboards, flows, forms, views, and standard reports development</li>
<li>Proven ability to develop a clear understanding of clients’ needs and incorporate them into a solution&nbsp;</li>
<li>Deep knowledge and understanding of capabilities of D365 CE areas in the following modules:</li>
</ul>
o Sales Management
o Marketing&nbsp;
o Customer Service Management
• Understanding of additional CE Functional areas
o Field services
o Project services automation
<ul>
<li>Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:</li>
</ul>
o Azure SQL / SQL Server
o PowerApps, LogicApps, Flow and Data Verse
o Visual Studio Team Service
o DevOps
Microsoft Business Solutions Overview 
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.&nbsp;
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.&nbsp;
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.&nbsp;
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.&nbsp;
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

Dynamics 365 Customer Engagement Functional Solution Architect

About KPMG MBS
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.&nbsp;
Role Overview:
We are looking for an experience Telephony Architect to design and lead the implementation of modern voice communications solutions. You will drive migration from legacy systems to Microsoft CCaaS platform ensuring scalability, security, and business continuity.
Overall responsibility
<ul>
<li>Architect and implement enterprise telephony solutions (VoIP, SIP, UCaaS, CCaaS)</li>
<li>Design and implementation of the network infrastructure component of telephony/voice channel as part of a wider contact centre implementation</li>
<li>Solution design , estimation , documentation and test of voice/telephony implementations based on Microsoft Contact Centre</li>
<li>Lead migration from legacy PBX systems to Microsoft CCaaS and Teams</li>
<li>Develop and maintain telephony architecture documentations and standards and contribute and lead in our CCaaS CoE.</li>
<li>Train and assist our Microsoft Architects for Dynamics 365 CCaaS lead opportunities and contact centre transformations.</li>
</ul>
Experience
<ul>
<li>Design and implementation of on-premise to cloud based telephony migration/update (for example Genesys Pure Connect to Genesys Cloud )</li>
<li>Expertise with VoIP protocols, SIP trunking, SBCs, UCaaS and CCaaS platforms</li>
<li>String networking knowledge (QoS, VLANs, security best practices).</li>
<li>Hands on experience with Microsoft, Cisco, Avaya, Genesys, Nice or similar contact centre technologies</li>
<li>Estimation and solution design for new implementations of new cloud-based telephony/voice systems</li>
<li>Networking analysis and suitability assessments for capability and reliability suitability for new cloud telephony systems</li>
<li>Can demonstrate experience in the design, implementation, support of a 24x7, contact centre telephony platform</li>
<li>Design and implementation of Direct routing of existing PSTN carrier to cloud telephony</li>
<li>Consulting with customers network engineers to design the optimum network connectivity</li>
<li>Resilience and high availability architectures</li>
<li>Troubleshooting connectivity and configuration issues</li>
<li>Ideally will have experience in using Azure Communication services for voice and SMS</li>
</ul>
Skills:
<ul>
<li>Call Center&nbsp;</li>
<li>Virtualization&nbsp;</li>
<li>Managed Services&nbsp;</li>
<li>Enterprise Solution Design&nbsp;</li>
<li>IVR&nbsp;</li>
<li>Telecommunications&nbsp;</li>
<li>Stabilization · Contact Centers&nbsp;</li>
<li>Integration</li>
<li>&nbsp;Consulting&nbsp;</li>
<li>Telecommunication Services&nbsp;</li>
<li>Contact Center as a Service (CCaaS)&nbsp;</li>
<li>Commercial Awareness&nbsp;</li>
<li>Change Programmes&nbsp;</li>
<li>System Deployment&nbsp;</li>
<li>Documentation&nbsp;</li>
<li>Solution Architecture</li>
</ul>
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.&nbsp;
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.&nbsp;
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.&nbsp;
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.&nbsp;
Languages
English

Dynamics D365 Customer Engagement - Telephony Architect

About KPMG MBS&nbsp;
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.&nbsp;
Role Overview
The Dynamics Power Platforms CE Consultant is a core team member of KPMG customer delivery of Microsoft Dynamics 365 centred solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customizing the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams.
This role is an important element of KPMG Microsoft Business Solutions’ delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.
Main Responsibilities
<ul>
<li>Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders</li>
<li>Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)</li>
<li>Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements</li>
<li>Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements</li>
<li>Contribute to the wider CE practice by defining training needs within the team and coaching or mentoring other team members</li>
<li>Identify business/project risk and mitigate or communicate as necessary</li>
<li>Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations&nbsp;</li>
<li>The creation of high quality and sustainable client solutions and project documentation including support for testing activities</li>
<li>&nbsp;Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget</li>
<li>Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations</li>
<li>Delivery of end-user training to clients and colleagues where applicable</li>
<li>Meet and exceed customer expectations of business knowledge, skills, and behaviour</li>
<li>Identify business/project risks and mitigate or communicate as necessary</li>
<li>Communicate progress updates to relevant parties both formally and informally</li>
<li>Support practice development activities such as defining and configuring industry specific solutions</li>
<li>In all activities, ensure timely completion of internal processes and mandatory training</li>
<li>Work on own initiative and with minimal support if needed</li>
<li>Willing to travel abroad when required</li>
<li>To carry out additional duties as may occur from time to time as instructed and agreed by the Practice management team.&nbsp;</li>
<li>Provide on-site support as required by company or client</li>
<li>Performance manage and/or mentor junior members of the team (C grade upwards)</li>
<li>Promotes the Values of our company&nbsp;</li>
<li>Always Represent KPMG Microsoft Business Solutions in a professional and positive manner.</li>
<li>Within your role, you have the responsibility of protecting all information that is shared with you in the course of your association with KPMG (including information provided by clients) in line with the requirements of the Information Security Policy as stated within your contractual agreement. Reference is being made to the link to policy below: Information security policy (sharepoint.com) . Policies are subject to regular review and change and hence the employee is obliged to remain updated accordingly</li>
</ul>
Experience and Background
<ul>
<li>A proven track record of successful implementation of a number of D365CE technological solutions within enterprise companies.&nbsp;</li>
<li>Extensive experience as a CRM Lead Consultant with largescale implementations, deep and broad knowledge of technical capabilities of Dynamics 365.&nbsp;</li>
<li>Must be able to show good knowledge of practices for Dynamics 365Experience in a delivery-orientated IT environment using waterfall and agile methodologies.</li>
<li>Experience with Dynamics 365 in a Lead Design Consulting role</li>
<li>Deep understanding of software development lifecycle, development management,</li>
<li>release management, data migrations, cut-over planning, and early live support</li>
<li>Business process mapping, modelling and documentation knowledge</li>
<li>Experience of mentoring junior and offshore staff</li>
<li>Minimum 8 plus years hands-on proven functional experience in Power Platforms configuration, standard customisation, standard workflows, dashboards, flows, forms, views, and standard reports development</li>
<li>Proven ability to develop a clear understanding of clients’ needs and incorporate them into a solution&nbsp;</li>
<li>Deep knowledge and understanding of capabilities of D365 CE functional areas in one or more of the following modules:</li>
<li>Sales Management&nbsp;</li>
<li>Marketing&nbsp;</li>
<li>Customer Service Management</li>
<li>Understanding of additional CE Functional areas</li>
<li>Field services</li>
<li>Project services automation</li>
<li>Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:</li>
<li>Azure SQL / SQL Server&nbsp;</li>
<li>PowerApps, LogicApps, Flow and Common Data Service</li>
<li>Visual Studio Team Service</li>
<li>DevOps</li>
</ul>
Skills and Qualifications
<ul>
<li>Excellent communication skills in English, both verbally and in writing.</li>
<li>Extensive experience as a CRM Consultant with largescale implementations, deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365</li>
<li>Deep understanding of Azure and cloud technologies, .Net development and PowerBI.</li>
<li>Deeper understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Common Data Services, Azure, Office 365) and working in fast paced Agile environments.</li>
<li>Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365.</li>
<li>Successfully translate business and customer needs into a great digital customer experience.</li>
<li>Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons</li>
<li>Leading and mentoring junior team members</li>
<li>Willingness to develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications to ensure we help deliver best solutions to our clients</li>
<li>Knowledge of best practices for working with offshore teams</li>
<li>Microsoft Dynamics CRM Certifications, ideally most current versions are desirable</li>
<li>Preferably a University graduate with relevant degree within a computing or business discipline</li>
</ul>
Additional Skills: 
<ul>
<li>Confident in own ability and demonstrates this to clients and colleagues</li>
<li>Works independently as well as in a team environment&nbsp;</li>
<li>Excellent presentation and demonstration skills</li>
<li>Good, clear communication skills</li>
<li>Ability to lead engagements and present to the C-Suite stakeholders</li>
<li>Ability to manage time and prioritise multiple tasks accordingly&nbsp;</li>
<li>Thinks clearly and responds calmly when under pressure</li>
<li>Strong problem-solving capabilities</li>
<li>Strong client centric approach with emphasis on client satisfaction&nbsp;</li>
<li>Confidence to reach out to more senior colleagues for guidance</li>
</ul>
Microsoft Business Solutions Overview
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

Dynamics 365 Customer Engagement - Lead Consultant

About KPMG MBS 
KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.&nbsp;
Role Overview
We are looking for an experienced Dynamics 365 for Customer Engagement Senior Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff.
This role is therefore kingpin to KPMG customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG.
Main Responsibilities
<ul>
<li>The Senior Solution Architect will be expected to lead programs which can span different technologies and platforms, with a focus on the Microsoft Dynamics 365 solutions</li>
<li>&nbsp;Be a champion/SME (Subject Matter Expert) for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology</li>
<li style="text-align:left;">Possess strong understanding of Dynamics 365 &amp; power platform stack and stay relevant with new features</li>
<li style="text-align:left;">Lead technical forums and communities to share knowledge with wider group</li>
<li>Design and development of domain specific implementations; Influence usage of out of the box Dynamics 365 functionality, giving KPMG a competitive advantage</li>
<li>Identify skilling opportunities and define training needs within the team; Coach other team members and help in reducing skills gaps</li>
<li style="text-align:left;">Identify opportunities and work for industry specific Solution Offerings that will be market differentiator for KPMG</li>
<li style="text-align:left;">Meet and exceed customer expectations on business knowledge, skills and behaviour</li>
<li style="text-align:left;">Identify business/project risk and mitigate or communicate as necessary</li>
<li style="text-align:left;">Ensure progress updates are communicated to relevant parties both formally and informally</li>
<li style="text-align:left;">Identify practice development activities and help in defining how these will be delivered</li>
<li style="text-align:left;">Carry out additional duties as may occur from time to time as instructed and agreed by Directors</li>
<li style="text-align:left;">In all activities, ensure timely completion of internal processes and mandatory training</li>
<li style="text-align:left;">Represent KPMG in a professional and positive manner at all times</li>
<li>The Employee is required to follow KPMG’s Information Security Policies (ISP and ISMP) at all times</li>
</ul>
Experience and Background
<ul>
<li>Proven IT experience in delivery multi geography, End-To-End Enterprise scale solutions including Dynamics CE(CRM) &amp; Power Platform</li>
<li>Should have architected, designed and implemented at least 7-8 full scale industry solutions using Dynamics CE (CRM), Integrations, Power Platform; Strong understanding of industry domains like Banking, Finance, Healthcare, Insurance, Telecom, Manufacturing etc.</li>
<li>Ability to architect solutions that involve multi-region implementations</li>
<li>Strong technical leadership for engagements and ability to present to the C-Suite stakeholders</li>
<li>Ability to architect and design Digital Transformation programs involving multiple technologies&nbsp;</li>
<li>Strong pre-sales experience/expertise with thought leadership on Solution offerings</li>
<li>Excellent presentation and demonstration skills, ability to influence and ease decision making for Senior Technical Executives of clients (CTO, Digital Transformation Officers etc.)</li>
<li>Ability to handle distributed large teams and deliver quality solutions&nbsp;</li>
</ul>
Skills and Qualifications
<ul>
<li>Excellent communication skills in English, both verbally and in writing</li>
<li>In-depth knowledge of all modules of Dynamics 365 CE, including appropriate Architect level certifications. Relevant experience on various earlier versions of Dynamics CRM like, 2016, 2015, 2013, 2011, CRM 4.0 etc.</li>
<li>Strong implementation experience with Power Platform (Power Apps, Power Apps Portals aka Power Pages, Power Automate, Power Virtual Agents, Power BI, RPA etc.), including appropriate Architect level certification</li>
<li>Broad understanding of software development lifecycle, Development management, Release management, Data migration, cut-over planning and Go-Live support</li>
<li>Exposure in Cloud Storage Services (Azure SQL, Blob storage etc.)&nbsp;</li>
<li>Experience with Azure Platform and Integration Services including LogicApps, Functions, Azure Service Bus etc.&nbsp;</li>
<li>Experience working with offshore development teams</li>
<li>Experience of Agile Methodology</li>
<li>Certification in TOGAF or Zachman Framework would be beneficial</li>
<li>Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud, D365 for Marketing etc.</li>
<li>Graduate from a recognized University with majors in computational (Computer Science, Information Technology etc.) discipline</li>
</ul>
Microsoft Business Solutions Overview 
At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.&nbsp;
This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.&nbsp;
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.&nbsp;
For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.&nbsp;
Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.

Dynamics 365 Customer Engagement –  Senior Technical Solution Architect

About KPMG MBS

KPMG&#39;s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft&rsquo;s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.

&nbsp;

Main Responsibilities

<ul>
	<li>Provide end to end ownership of customer service contracts</li>
	<li>Building relationships with customers to ensure renewals year on year of managed service contracts</li>
	<li>Financial Responsibilities for the commercial elements of the customer service contracts</li>
	<li>Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered</li>
	<li>Coordinate effort and liaise between onshore, nearshore and offshore teams</li>
	<li>Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services</li>
	<li>Ensure effective management and process controls are in place, and escalation is effective where necessary</li>
	<li>Act as a point of contact and escalation for contracted end customers</li>
	<li>Track performance of services and prepare reporting on SLAs &amp; KPIs</li>
	<li>Produce regular management reports for customers and attend review meetings</li>
	<li>Provide analysis, feedback and actions based on trends, root cause analysis and other reports</li>
	<li>Manage service improvement plans, inclusive of formalized creation and ownership with end customers</li>
	<li>Working as a team to make sure continual improvement of our service</li>
	<li>The Employee is required to follow KPMG&rsquo;s Information Security Policies (ISP and ISMP) at all times</li>
</ul>

&nbsp;

Skills and Qualifications

<ul>
	<li>Minimum of 7 years&rsquo; service delivery management experience working within an IT Support/Managed Services environment</li>
	<li>Good communication skills and an excellent command of English language</li>
	<li>Strong customer focus with the ability to operate at all contact levels including senior manager/director level</li>
	<li>Demonstrable problem-solving skills</li>
	<li>Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues</li>
	<li>Organised and delivery focused, strong planning skills and process driven</li>
	<li>Superior time-management skills along with strong sense of urgency</li>
	<li>People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels</li>
	<li>Able to work independently with minimal direction</li>
	<li>ITIL certified</li>
</ul>

&nbsp;

Microsoft Business Solutions Overview

At KPMG MBS, your long-term future is every bit as important to us as it is to you. That&rsquo;s why our aim is to give you experiences that will stay with you for a lifetime. Whether it&rsquo;s great training and development, mobility opportunities or corporate responsibility volunteering activities &ndash; you&rsquo;ll gain a wealth of experiences on which to build a rewarding career. We&rsquo;re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.

This sets out all the different ways you&rsquo;ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.

For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.

Don&rsquo;t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We&rsquo;re looking forward to meeting you and seeing you grow.

&nbsp;

About KPMG MBS

KPMG&#39;s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients...