About KPMG MBS

KPMG's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

The Role

The Business Analyst is a key member of the ServiceNow project delivery team and is responsible for defining and managing the business requirements for ServiceNow solutions for our clients.  You will demonstrate deep understanding of the business / functional requirements and a foundational knowledge of ServiceNow to effectively convey the message from project stakeholders to solution architects and developers.  The role will support both pre-sales and delivery, helping KPMG to design and implement solutions based on the ServiceNow platform.

Key Responsibilities:

• Support the technical delivery of transformation projects based on the ServiceNow platform.
• Manage both onshore and offshore resources, and be responsible for the key elements of Design, Build, Test and Implementation activities.
• Fulfil SCRUM master role as part of an Agile delivery methodology.
• Ensuring traceability mapping of business requirements through the project lifecycle.
• Translating and simplifying requirements for technical developers through user stories.
• Drive the design and review of test cases, including the use of automated testing framework.
• Build role specific training material for the configured functionality.
• Provide technical input into the sales cycle including solutioning, estimating, creating and presenting client proposals. This will include opportunities in ITSM, ITOM, SecOps, GRC, HR, and CSM
• Provide guidance to junior programme resources and assist in growing and strengthening the practice capability as a whole.
• Help to develop KPMG's service offerings underpinned by the ServiceNow platform, working with cross functional teams both within the UK and globally.

Key Requirements: 

• Consulting / professional services experience
• 2+ years business analysis experience in technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)
• 2+ years experience of working with Agile SDLC methodologies 
• Business Analyst certification e.g. IIBA, BCS
• ITIL Foundation certification (V3 or V4 preferred)
• ServiceNow Certified System Administrator
• SCRUM Master certification
• Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations
• Experience of leading offshore development teams
• Experience of ServiceNow products e.g. ITSM, SecOps, ITOM, HR, CSM, GRC
• The ability to build relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice
• Exceptional organisational skills – able to work without supervision
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
• Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Influencer and team player, used to managing stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

Microsoft Business Solutions Overview

At KPMG MBS, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.

This sets out all the different ways you’ll be rewarded at KPMG MBS. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.

For this exciting opportunity we have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.

Don’t worry, we know that relocation can be a challenge, which is why we have an extremely supportive onboarding team to help you throughout this process! - We provide relocation support for you and your family. We’re looking forward to meeting you and seeing you grow.