Overview

KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to a number of high-profile public and private sector clients.

We help our clients make a difference to the lives of people right across the UK by ensuring they have the learning and development interventions they need to do their job.

The Service Centre supports the operation by providing a multifunctional contact centre underpinned by quality administration and excellent customer service to support the learners and suppliers.

Responsibilities:

• Conducting inbound and outbound ‘first contact’ calls with customers 
• Accurate data entry and processing 
• All calls/tasks handled in line with agreed SLA 
• Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required
• Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards 
• Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested
• Ensure quality is embedded within the work 
• Develop strong knowledge of processes

Required Skills:

• Experience of working in a fast-paced customer service/operational environment

• Outbound and inbound call experience

• Working knowledge of MS office- Excel, Word and Outlook 

• Good administrative ability and accuracy in capturing customer information

• Articulate in both written and verbal communication

• Proven experience of working with multiple systems would be considered an asset

• Working successfully in a target driven environment would be considered an asset